The growth of AI as well as the Internet of Things is an opportunity for other Salesforce products, he said. “I couldn’t be more excited about the future.” “The relevance of Slack as an incredible enterprise productivity platform, user interface and critical data sets for these new AI systems, well, it‘s inspiring all kinds of new use cases,” he said. “It is another way we’re opening the door to use AI for our future and for all of our customers,” Benioff said.Ĭustomers have used Slack as the user interface for generative AI assistants, Benioff said. Salesforce introduced its regular Einstein AI tool in 2016.ĭuring the company’s latest quarterly earnings call held Wednesday, Benioff said that EinsteinGPT will integrate with all Salesforce cloud offerings plus its Tableau, MuleSoft and Slack subsidiaries. Salesforce co-founder and CEO Marc Benioff teased EinsteinGPT in a tweet last month, saying it can generate leads and close deals. We’re so excited now to be leading the industry again in creating generative AI purpose-built for CRM. “Seven years ago, we introduced the world to AI purpose-built for CRM. “We believe that the value that generative AI can deliver to enterprises is enormous,” Clara Shih, Salesforce executive vice president and general manager of Service Cloud, said during a press conference Monday. After teases of a content-generating artificial intelligence offering from Salesforce, the vendor unveiled EinsteinGPT during its TrailblazerDX conference aimed at developers.Īlthough San Francisco-based CRM vendor Salesforce didn’t give a date for when EinsteinGPT will become generally available, the company showcased a variety of use cases and revealed an integration between its collaboration application Slack and Microsoft-backed OpenAI, the maker of text-generating AI tool ChatGPT and image-generating AI tool Dall-E.
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